Help

How can we help?

Answers to the questions we’re asked most, sorted by topic. Can’t find yours? Write to us.

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Getting started

Do I need to know how to code?

No. You describe your marketplace in one sentence, pick from six complete sites, then fine-tune the copy, photos, colors and sections with a click or by asking the assistant.

What exactly do I get?

A whole marketplace: the public site with search and listings, your customers’ area, your sellers’ or providers’ area, and the back office where you moderate and keep track of everything.

Is it a real marketplace, or a template I would have to get developed?

A real marketplace, ready to use. Every site comes with customer and seller accounts, listings, search and a map, bookings or requests, online payments on your own Stripe account, messaging, automatic emails, a back office, statistics and backups. We host and maintain it for you: no code to write. You can try everything before you pay, customer area and back office included.

How much does it cost?

Two ideas and ten edits are free when you sign up, once per person and with no card needed; beyond that, AI is paid in credits, with no subscription. You also pay when you go live: €39 excl. VAT per month and 2% of your online sales on Launch, €149 excl. VAT per month and 1% on Pro, €349 excl. VAT per month and 0.5% on Growth — 14-day money-back guarantee.

Why “beta”?

Because the service gets better every week: new features arrive, others get refined based on your feedback. During the beta, payments run in test mode, both subscriptions and your marketplace’s sales: you can try everything, all the way to going live, without any card being charged. A comment, an idea? Write to us from the Contact page.

Pricing and billing

Do you take a commission on my sales?

Yes, a small share of what your customers pay online: 2% on Launch, 1% on Pro, 0.5% on Growth, nothing on Enterprise. Nothing on requests or on what you collect offline. The money goes to your own Stripe account; our share is billed to you once a month.

What does the share of your sales apply to?

To what your customers pay online on your marketplace: 2% on Launch, 1% on Pro, 0.5% on Growth, nothing on Enterprise. Refunds are deducted; delivery fees, requests and anything you collect offline don’t count.

When is the share billed?

At the start of each month, on an invoice separate from your subscription: the share of the previous month’s sales, charged to the same payment method. Its detailed statement is in your account. During the beta, payments are in test mode and nothing is billed: the share starts in the month of the public launch.

Launch, Pro or Growth?

Launch to test your market, Pro to become a brand: up to three domain names, your emails sent from your domain, without the “Powered by” badge, and 10 administrators instead of 2. Paid monthly, Pro also costs less above €11,000 in online sales per month; above €40,000, Growth, with 25 administrators and priority support. Paid yearly, from about €9,167 and €33,333.

Planned On Pro: your software connected, and feeds to portals and your tools.

Who pays the payment fees?

You do, as everywhere: the money from your sales goes to your own Stripe account, which deducts its payment fees according to its pricing. Our share is never added to the price your customers pay.

Do prices exclude VAT?

Yes. Our plans are for businesses; French VAT is added to the prices shown, or the reverse charge applies to a company established in another EU country.

What are AI credits for?

For work done by artificial intelligence: a new idea (20 credits), six new proposals (10), an edit you ask the assistant for, always made by Claude Opus 5.5 (2), a photo. Two ideas and ten edits are free when you sign up, once per person and for up to three accounts per day from the same internet connection. When the day’s free allowance, shared by all accounts, runs out, your free ideas and edits wait until the next day; until then, an idea or an edit is paid in credits. Credits can be bought as soon as your account exists, with no subscription; every action shows its price before it runs, and an action that fails is given back. A month’s included credits carry over to the next month.

Planned The logo, the welcome video and articles, by the AI.

Are listings and emails really unlimited?

Yes, within fair use, as described in our terms of sale: listings have no limit, and 40,000 emails per calendar month (UTC) are included on the Launch, Pro and Growth plans. Above that, nothing is cut off; overage, counted per started block of 1,000 emails, is not billed today: any rate is shown below the plans on the pricing page and announced to customers by email at least thirty days before it applies. Nothing is limited without thirty days’ written notice.

Subscription and support

Is there a commitment?

Monthly Launch, Pro and Growth plans can be canceled at any time, effective at the end of the paid month. Billed yearly, they give you twelve months for the price of ten. Enterprise is signed by quote, for a firm one-year term, unless another term is agreed; it then continues with three months’ notice.

Can I switch plans along the way?

Yes. You can upgrade whenever you like, and the difference is prorated. Downgrading takes effect at the end of the paid period; before you confirm, you see what changes and on what date. For Enterprise, write to us.

What if the plan doesn’t suit me?

14-day money-back guarantee: on your first subscription, “Get a refund”, in Plan and invoices, gives you back your first payment for 14 days, no questions asked. The subscription stops and your site goes offline, its data kept for at least thirty days. Once per account and per card; not the Enterprise plan, nor a subscription that has changed plan in the meantime, nor fees on sales, AI credits or add-ons: the details are in our terms of sale. Creating stays free, with no card needed.

Can I pause my marketplace?

Not yet. With a monthly subscription, you can cancel at any time, effective at the end of the paid month.

Planned Pausing a monthly subscription, up to six months a year: a “back soon” message on your site, no more orders or bookings, your data, photos and domain kept.

What support, and how fast?

On Launch and Pro, by ticket from your account, with a reply within 48 business hours (Monday to Friday). On Growth, as a priority, with a first reply within 24 business hours. On Enterprise, on WhatsApp and by ticket, 7 days a week from 9 am to 8 pm (Paris time), with a first reply within 4 hours during those hours.

Your marketplace

Can I use my own domain name?

Yes, from Pro upward. With Launch, your marketplace is live at a .marketplacefactory.app address.

Can I import my listings?

Yes. On every plan, you upload a file (CSV or Excel) in the back office.

Planned On Pro, 1,000 listings kept up to date from your software: its feed read every hour, or a secure endpoint; the software on the list, to be connected in advance.

Can my listings appear on Google?

Yes. On every plan, your items for sale, except motor vehicles and real estate, go out to Google, Facebook and Instagram, with your Merchant Center and Meta accounts and under their rules, most recently published first: up to 1,000 per platform on Launch; on Pro, Growth and Enterprise, more, within a 4 MB compressed file per platform. Your job offers can appear on Google for Jobs, under its rules.

Planned On Pro, 1,000 listings to portals, their subscriptions at your expense.

Can I get the source code?

Yes, as an Enterprise add-on: the code of your marketplace, with the features of its trade, without the Studio or the generator. Its price is set by quote, paid upfront. Maintenance is optional, at 20% of that price per year, with no commitment. Write to us.

Data and hosting

Where is my data hosted, along with my users’ data?

In the European Union: the API, database and files run on Amazon Web Services in Stockholm, Sweden. The application is served by Vercel, whose global network brings pages closer to each visitor, with its functions in Stockholm, next to the API. Payments go through Stripe, emails through Brevo; artificial intelligence through Anthropic and Google, which only receive what the task requires, never your account or payment data. This data belongs to you: export is included with every plan. The full list of subprocessors, and where each one operates, is in the privacy policy.

Can I get my data back?

Yes, always: it’s yours. “Export my data”, in your account, gives you your listings, orders, customers, payments and messages as spreadsheets that open in Excel, and your photos in an archive. If you cancel, your marketplace goes offline at the end of the paid period, and the export stays open for thirty days.

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